Privacy Policy – remagic.co.il

Last Updated: September 29, 2025

1. General Introduction

Welcome to remagic.co.il (the “Site“, “we“, “us“, “our“). We respect the privacy of our users (“User” or “you“) and are committed to protecting the personal data we collect about you.

This Privacy Policy, which is an integral part of our Terms of Use, is intended to provide you with transparent and detailed information about our privacy practices. This policy explains how we collect, use, process, share, and store your personal data when you use our Site and contact us. All data processing is done in accordance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR).

Your use of the Site, including browsing or submitting information via the contact form, constitutes your explicit and unreserved consent to the terms of this Privacy Policy. If you do not agree to these terms, in whole or in part, you must immediately cease all use of the Site.

You are not legally obligated to provide us with personal data, and its provision is subject to your free will and consent. However, without providing the required information in the contact form, we will be unable to respond to your inquiry.

2. What Information Do We Collect?

We collect two main types of information:

A. Information You Actively Provide to Us:

• Contact Information: When you contact us through the “Contact Us” form on the Site, we collect the details you provide: full name, email address, phone number, and the content of your message.

B. Information Collected Automatically When You Use the Site:

• Technical and Statistical Data (Analytics): As is common with most websites, we collect non-personally identifiable information, such as your Internet Protocol (IP) address, browser type, operating system, the pages you viewed on the Site, the duration of your visit, and the site you came from. This information is collected using standard tools like Google Analytics.

3. Lawful Basis and Purposes for Using Your Information

We will only process your personal data when we have a lawful basis to do so, for the following purposes:

• To Respond to Inquiries and Provide Customer Service:
  • Purpose: The primary reason we collect your contact details is to respond to your questions, contact you regarding your inquiry, and provide you with the information you requested.
  • Lawful Basis (GDPR): Processing is necessary for our “Legitimate Interests” to respond to user inquiries.
• To Operate and Improve Our Site:
  • Purpose: We use automatic (analytics) data to understand how visitors use our Site, analyze trends, diagnose technical problems, and improve the Site’s structure, content, and user experience.
  • Lawful Basis (GDPR): Processing is necessary for our “Legitimate Interests” in maintaining and improving our website.
• For Marketing and Communications (Subject to Consent):
  • Purpose: We may use the contact information you provided to send you additional information about our services that may be of interest to you.
  • Lawful Basis (GDPR): We will only send you direct marketing materials if you have provided your explicit “Consent” to do so. You may withdraw your consent at any time.

4. Sharing Information with Third Parties

We do not sell, rent, or transfer your personal information to third parties, except in the following cases:

• Service Providers (Data Processors): We may use suppliers who assist us in operating the Site (e.g., our website hosting provider, our email service provider). These suppliers receive access only to the minimum information necessary to provide the service and are contractually obligated to maintain its confidentiality.
• Analytics Providers: Automatic and statistical data is shared with data analysis providers, such as Google (for Google Analytics services).
• Legal Requirements: If we are required to do so by a judicial order, legal provision, or in the context of legal proceedings.

5. Cookies and Tracking Technologies

The Site uses “Cookies” for its ongoing and proper operation, primarily for the purpose of collecting statistical data via Google Analytics. Cookies are small text files that your browser creates. Most of the information collected is statistical and does not personally identify you. You can manage or block the use of cookies through your browser settings, though this may affect your browsing experience.

6. Data Transfers (International)

Your data may be processed in countries outside the European Economic Area (EEA), such as Israel (where our company is based) or the United States (where our service providers like Google are located). We ensure such transfers are lawful by relying on an “adequacy decision” from the European Commission (which exists for Israel) or other safeguards.

7. Data Security

We take reasonable and accepted security measures to protect the information collected on the Site. However, we cannot guarantee absolute immunity from unauthorized access to the information stored with us.

8. Your Rights Regarding Your Data (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to access the personal information we hold about you (primarily the details you provided in the contact form).
• The Right to Rectification: If you find that the information is incorrect, incomplete, or not up-to-date, you have the right to request its correction.
• The Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data from our databases.
• The Right to Restrict Processing: You have the right to request that we limit the processing of your data.
• The Right to Object: You have the right to object to the processing of your data, especially when it’s based on our legitimate interests.

To exercise your rights, or for any questions, please submit a request to our customer service via the contact details on the Site, or by email to: [email protected].

You also have the right to lodge a complaint with a supervisory data protection authority.

9. Changes to This Privacy Policy

We may update this policy from time to time. In the event of a material change, a notice will be posted on the Site. It is recommended to review this policy periodically.